Terms & Conditions

These Terms & Conditions set out the basis on which Great Gas Limited supplies boiler installation, servicing and repair services purchased through our online portal. They sit alongside your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — nothing here takes those rights away. By placing an order, you agree to these terms.

Last updated: [date]. These terms are a strong starting draft — please have a UK solicitor review them before publishing.

1. About us

Great Gas Limited, registered in England & Wales (company number 13021909), registered office 124 Academy Place, Isleworth, Middlesex, England, TW7 5FE. Contact info@greatgasltd.co.uk or +44 742 8624113. All gas work is carried out by Gas Safe registered engineers.

2. Your quote

Our online tools give you a fixed-price quote based on the information you provide. Quotes are valid for the period shown and assume a standard installation. If, on survey or on the day, your property differs materially from the information given (for example hidden pipework, asbestos, or non-standard flue routes), we will explain any change and agree it with you before carrying out additional work.

3. Placing an order

A contract is formed when we accept your order and, where applicable, your deposit or payment is received. We will confirm your order and installation date in writing (by email or through your account).

4. Prices & payment

• Prices are shown in pounds sterling and include VAT where applicable.
• Card payments are processed securely by Stripe; finance is subject to the separate agreement with our lending partner (see Finance & FCA Information).
• Any deposit and balance due dates are shown before you commit.

5. Installation & access

We will agree a date with you and carry out the work with reasonable care and skill, as required by the Consumer Rights Act 2015. You agree to provide safe access, a suitable working environment and, where relevant, the necessary utilities. If we cannot complete the work through no fault of ours, we may agree a revised date with you.

6. Your right to cancel

As a distance contract, you have a statutory 14-day right to cancel. Full details — including what happens if you ask us to start work within the 14 days — are on our Your Right to Cancel page.

7. Guarantees & warranties

Your installation is backed by our workmanship guarantee and the manufacturer's warranty. See Guarantees & Warranties for what's covered and how to keep it valid.

8. Our liability

We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, and for fraud. Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill; we are not responsible for unforeseeable loss, or for loss you could have avoided [solicitor to confirm final wording].

9. If something goes wrong

Please tell us as soon as possible so we can put it right — see our Complaints & ADR page. Your statutory remedies under the Consumer Rights Act 2015 (repair, replacement or a price reduction) are unaffected.

10. Events outside our control

We are not liable for delays or failure caused by events beyond our reasonable control (for example extreme weather, supplier failure or utility outages), but we will contact you and agree a way forward.

11. Governing law

These terms are governed by the laws of England & Wales, and are subject to the non-exclusive jurisdiction of its courts.